Terms and Conditions

Terms & Conditions

Welcome to Woodmark Hotels by Neena ("Woodmark Hotels," "we," "our," or "us"). These Terms & Conditions govern the use of our website, woodmarkhotels.com, and all reservations, stays, and services provided by the hotel. By accessing our website, making a reservation, or staying at the hotel, you agree to these Terms & Conditions.

1. Hotel Information

Woodmark Hotels by Neena
BH 207, Sector 70, Noida, Uttar Pradesh, India

Website: woodmarkhotels.com
Email: info@woodmarkhotels.com
Phone: +91 88000 87667

2. Reservations

All reservations are subject to room availability and confirmation by the hotel.

Guests are responsible for providing accurate information during the booking process. The hotel reserves the right to refuse, modify, or cancel bookings that contain inaccurate, misleading, or incomplete information.

Reservations may require valid identification and payment verification at the time of check-in.

3. Check-In & Check-Out

  • Check-In Time: 1:00 PM
  • Check-Out Time: 10:00 AM

Early check-in and late check-out requests are subject to availability and may incur additional charges.

The hotel reserves the right to refuse early check-in or late check-out requests if operational requirements do not permit them.

4. Guest Eligibility

The primary guest must be at least 18 years of age at the time of check-in.

Children are permitted only when accompanied by a parent or legal guardian.

All guests must present valid government-issued photo identification at check-in.

5. Local ID Policy

Woodmark Hotels is a corporate and family-friendly boutique hotel.

Guests presenting local identification from Noida, Greater Noida, Delhi NCR, or nearby local areas may not be permitted to check in at the sole discretion of the hotel.

The hotel reserves the right to refuse accommodation based on its guest acceptance policies and operational requirements.

6. Couple Policy

Woodmark Hotels is not a couple-friendly hotel.

The hotel reserves the right to deny accommodation that does not comply with its guest acceptance and verification policies.

Management decisions regarding guest acceptance shall be final.

7. Occupancy Policy

  • Maximum occupancy is limited to three (3) guests per room, subject to room category.
  • Additional guests beyond the permitted occupancy may not be accommodated.
  • An extra mattress may be provided subject to availability.

Extra Mattress Charges: ₹1,000 plus applicable taxes per night, including breakfast.

8. Visitor Policy

Visitors are permitted only during daytime hours and must comply with hotel security procedures.

Visitors are not permitted to stay overnight without completing the hotel's registration and check-in process.

The hotel reserves the right to request identification from visitors and restrict visitor access where necessary for guest safety and security.

9. Conduct & Behaviour

Guests shall conduct themselves responsibly and respectfully at all times.

The following activities are strictly prohibited:

  • Parties or social gatherings causing disturbance
  • Loud music or excessive noise
  • Illegal activities
  • Harassment of staff or other guests
  • Behaviour that disrupts the comfort, safety, or privacy of other guests
  • Any activity deemed inappropriate by hotel management

The hotel reserves the right to remove guests without refund for violations of these policies.

10. Alcohol Policy

Alcohol consumption is permitted only inside guest rooms and must not cause disturbance to other guests.

Parties, loud gatherings, excessive noise, or disruptive behaviour are strictly prohibited.

The hotel reserves the right to take appropriate action if guest conduct adversely affects other guests or hotel operations.

11. Smoking Policy

Smoking is permitted only in designated areas where applicable.

Smoking in non-smoking areas may result in cleaning, restoration, or damage charges at the discretion of the hotel.

12. Pet Policy

Pets are not permitted within the hotel premises unless otherwise approved in writing by hotel management.

13. Damage to Hotel Property

Guests shall be responsible for any loss, damage, theft, breakage, excessive cleaning requirements, or destruction of hotel property caused by themselves, their visitors, or persons accompanying them.

The hotel reserves the right to charge the guest for repair, replacement, restoration, or cleaning costs.

14. Cancellation & Refunds

All reservations are subject to the hotel's Cancellation Policy, which forms an integral part of these Terms & Conditions.

By making a reservation, guests agree to the cancellation, modification, refund, and no-show provisions published on the hotel's website.

15. Payment Terms

The hotel accepts payments through approved payment methods, including online payment gateways and card processors.

Guests authorize the hotel to collect applicable room charges, taxes, fees, damage charges, and any additional charges incurred during their stay.

16. Limitation of Liability

To the fullest extent permitted by law, Woodmark Hotels shall not be liable for:

  • Loss of personal belongings
  • Theft, damage, or loss of valuables
  • Service interruptions beyond its control
  • Delays caused by natural disasters, government actions, strikes, utility failures, or force majeure events

Guests are advised to safeguard their valuables and personal property.

17. Website Usage

Users agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to hotel systems
  • Distribute malicious software or harmful content
  • Interfere with the operation or security of the website

The hotel reserves the right to restrict access to any user violating these Terms.

18. Intellectual Property

All content on woodmarkhotels.com, including text, graphics, logos, images, branding, and website design elements, is the property of Woodmark Hotels or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

19. Amendments

Woodmark Hotels reserves the right to update, modify, or amend these Terms & Conditions at any time without prior notice.

The latest version published on the website shall supersede all previous versions.

20. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute arising from the use of the website, reservations, or hotel services shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh.

21. Contact Us

For questions regarding these Terms & Conditions, please contact:

Woodmark Hotels by Neena
BH 207, Sector 70, Noida, Uttar Pradesh, India
Email: info@woodmarkhotels.com
Phone: +91 88000 87667

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