Privacy Policy

At Woodmark Hotels By Neena ("Woodmark Hotels", "we", "our", or "us"), we are committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, woodmarkhotels.com, make a reservation, contact us, or use our services.

Information We Collect

We may collect the following categories of information:

Personal Information

Full name
Email address
Phone number
Postal address
Identification details provided during check-in as required by applicable laws
Reservation and stay information

Technical Information

IP address
Browser type and version
Device information
Operating system
Website usage data
Referral sources and page visits

Information Submitted Through Forms

When you submit an inquiry through our Contact Us page or other forms on our website, we collect the information you voluntarily provide.

How We Use Your Information

We use your information to:

Process and manage reservations
Confirm bookings and communicate reservation updates
Respond to inquiries and customer support requests
Verify guest identity where required
Improve our website and guest experience
Conduct internal analytics and reporting
Send promotional offers, marketing communications, and hotel updates where permitted by law
Comply with legal and regulatory obligations

Booking and Reservation Data

Reservations made through our website are processed using the VikBooking reservation system. Information collected during the booking process is used solely for reservation management, guest services, payment processing, and operational purposes.

Payment Processing

Payments made through our website may be processed through Stripe or other secure payment service providers.

Woodmark Hotels By Neena does not store complete credit card or payment card details on its own servers. Payment information is processed and secured by the payment gateway in accordance with its own privacy and security standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and improve website functionality.

Cookies may be used to:

Remember user preferences
Maintain booking sessions
Improve website performance
Analyze visitor behavior
Deliver relevant advertisements and marketing content

You may disable cookies through your browser settings; however, some website features may not function properly.

Analytics and Advertising

We use third-party services including:

Google Analytics
Meta Pixel (Facebook Pixel)

These tools help us understand website usage, measure marketing performance, improve our services, and deliver relevant advertisements.

These providers may collect information about your interactions with our website in accordance with their own privacy policies.

Marketing Communications

By providing your contact information, you may receive promotional emails, SMS messages, WhatsApp messages, special offers, and updates from Woodmark Hotels By Neena.

You may opt out of marketing communications at any time by contacting us or following the unsubscribe instructions provided in the communication.

Information Sharing

We do not sell, rent, or trade personal information.

We may disclose information:

To payment processors and service providers necessary for hotel operations
To law enforcement or government authorities when legally required
To protect the safety, rights, property, or security of our guests, staff, and business
During business restructuring, mergers, or transfers where legally permitted

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill reservation and hospitality services
Meet legal and regulatory requirements
Resolve disputes
Maintain business records

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of personal information where legally permissible
Withdraw consent for marketing communications

Requests may be submitted using the contact details below.

Changes to This Policy

Woodmark Hotels By Neena reserves the right to update this Privacy Policy at any time. Updated versions will be posted on this page and become effective immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact:

Woodmark Hotels By Neena
BH-207, Sector 70, Noida, Uttar Pradesh, India
Website: woodmarkhotels.com
Email: info@woodmarkhotels.com
Phone: +91 88000 87667